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Simply send us an e-mail to help@mynewjewels.com or reach our staff through our bot.

Send an email as soon as possible to help@mynewjewels.com.

State your order number in the
first email so that we can be of service immediately.

Please note that orders cannot be changed or canceled once they have already been sent.

First view your unwanted advertising inbox.

If the e-mail also does not appear there, you can always contact us so that we can still send you the e-mail!


View our shipping page in the main menu for a detailed indication!

Absolutely! Simply enter your tracking code on the tracking page on our website.

If you cannot find your tracking code, you can always contact us.

First view your unwanted advertising inbox.

If it is not included, you can of course always contact us!


You can pay with credit card.

All payments are completed in a 100% SSL-secured payment environment.

Yes, all costs (including VAT) are included in the price!


Absolutely! Ordering from My New Jewels™ is 100% risk-free.

You can therefore order our products, try them out and return them free of charge within 14 days if you are not

Once we have received your return shipment, you will receive a full refund.
View our page on returns for more information.

As soon as we have received your package and everything turns out to be in order, you will receive the purchase amount back within 72 hours.